Privacy Policy

Last Updated: August 17, 2025

1. Introduction

Welcome! This Privacy Policy explains how Soul AI LLC ("we," "us," or "our") collects, uses, and shares information when you use Context AI, including our website and web application (the "App" or "Service").

Your privacy is paramount to us, especially given the personal nature of the data you entrust to our platform. This policy outlines our practices and your rights concerning your information. By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Information You Provide Directly

When you register for Context AI, we collect information that you voluntarily provide, including:

• Account Information: Name, email address, profile photo (via Google or Apple Sign-In)
• Conversation Histories: ChatGPT conversation exports and other conversation data you upload
• Chat Interactions: Your conversations with the Context AI assistant
• Document Uploads: Files, documents, and other data sources you choose to upload (future feature)
• Email Data: Email archives you connect (future feature)
• Communications: Messages you send us through contact forms or support

Information We Process Automatically

AI Memory Extraction: When you upload conversation histories, we automatically process and extract:

• Episodic Memories: Summaries and insights from your conversations
• Entity Recognition: People, places, organizations, and concepts mentioned in your data
• Factual Information: Key facts and knowledge extracted from your conversations
• Patterns and Insights: Communication patterns, topics of interest, and behavioral insights

MCP (Model Context Protocol) Integration: When you connect Context AI to Claude Desktop or Claude Web App:

• Your conversation data becomes accessible to Claude through secure MCP connections
• Claude can search and reference your personal knowledge base
• User-scoped access ensures your data remains private to your account

Information We Collect Automatically

When you visit our website or use our App, we may automatically collect:

• Usage Data: Pages visited, features used, conversation frequency, upload activity
• Device Information: Browser type, operating system, screen resolution, device type
• Location Data: General geographic location based on IP address
• IP Address: For security, diagnostics, and basic analytics
• Processing Logs: System logs of data processing and memory extraction activities
• Error Reports: Anonymized data about app errors for debugging and improvements

Third-Party Authentication

Firebase Authentication: We use Firebase Authentication for secure login via Google and Apple Sign-In. Firebase processes your authentication credentials according to Google's privacy policies.

3. How We Use Your Information

We use the information we collect for the following specific purposes:

• Provide Our Service: Process your conversation data and create your personal AI knowledge base
• Memory Extraction: Analyze your conversations to extract insights, entities, and factual information
• AI Assistant Functionality: Enable your personal AI assistant to access and reference your complete conversation history
• MCP Integration: Provide secure access to your data through Claude Desktop and Web App integrations
• Data Processing: Convert, organize, and structure your personal data for AI accessibility
• Improve Our Platform: Analyze usage patterns to enhance user experience and develop new features
• Communicate With You: Send service updates, respond to inquiries, provide customer support
• Security and Protection: Monitor for suspicious activity and protect against data breaches
• Legal Compliance: Meet legal obligations and protect against fraud or misuse

Legal Basis for Processing (GDPR)

• Processing your account information is based on the Performance of a Contract
• Processing your conversation data for memory extraction is based on the Performance of a Contract
• Processing technical data for functionality, security, and improvement is based on our Legitimate Interest
• Marketing communications are based on your Consent (where required)

4. Information Sharing and Disclosure

We may share your information only in these limited circumstances:

• MCP Protocol Access: When you authorize Claude Desktop or Web App access, your data is shared through secure MCP connections according to your explicit authorization
• Firebase/Google: For authentication services as described above
• Service Providers: Trusted third parties who help us operate our service (hosting, analytics, customer support) under strict confidentiality agreements
• Legal Requirements: When required by law, court order, or to protect our rights and safety
• Business Transfers: In the event of a merger, acquisition, or sale of assets (with user notification)
• With Your Consent: When you explicitly agree to share information for a specific purpose

5. Data Security

Given the sensitive nature of your personal conversation data, we implement robust security measures:

• Encryption: All data is encrypted in transit and at rest using industry-standard encryption
• Isolated Databases: Each user gets their own isolated database to prevent cross-contamination
• Access Controls: Strict access controls with need-to-know basis for any data access
• Secure Processing: All conversation processing happens in secure, monitored environments
• Regular Audits: Periodic security assessments and vulnerability testing
• Data Minimization: We only process and store data necessary for service functionality

6. Personal Data Processing and AI Analysis

Memory Extraction Process:

• Your conversation data is processed using AI algorithms to extract meaningful insights
• The system creates episodic memories, identifies entities, and extracts factual information
• Processing is automated and may not capture all nuances of your conversations
• Extracted memories are stored in your personal knowledge base
• You can review, edit, or delete extracted memories through the platform

Data Processing Limitations:

• AI analysis may misinterpret context, humor, sarcasm, or complex emotional content
• Entity recognition may incorrectly identify or categorize people, places, or concepts
• Memory extraction may miss important information or focus on irrelevant details
• Processing accuracy depends on the quality and structure of your source data

7. Your Privacy Rights

You have comprehensive rights regarding your personal information:

• Access: Request a complete copy of all personal information we have about you
• Correction: Update or correct inaccurate information in your account or memories
• Deletion: Request deletion of your personal information and all associated memories
• Portability: Export your data, conversations, and extracted memories in portable formats
• Revoke MCP Access: Disconnect Claude integrations and revoke external access at any time
• Processing Restrictions: Request limitations on how we process your data
• Opt-Out: Unsubscribe from marketing communications
• Object (GDPR): Object to processing based on legitimate interests

To exercise these rights, please contact us using the information provided below.

8. Data Retention

We retain your information based on the following principles:

• Account Data: Retained while your account is active
• Conversation Data: Retained as long as you choose to keep it in your knowledge base
• Extracted Memories: Stored until you delete them or close your account
• Chat Logs: May be retained for service improvement, subject to user preferences
• Support Communications: Retained for customer service purposes

Upon account deletion, we will permanently delete all your personal information, conversation data, and extracted memories within 30 days, subject to backup retention cycles and legal requirements.

9. MCP Integration and External Access

Context AI supports Model Context Protocol (MCP) integration with Claude applications:

• User Authorization: You must explicitly authorize MCP connections
• Scoped Access: External applications can only access your data, not other users' data
• Revocable Access: You can disconnect MCP integrations at any time
• Secure Protocols: All MCP communications use secure, encrypted connections
• Third-Party Responsibility: Connected applications (like Claude) have their own privacy policies

10. International Data Transfers

Your information may be processed and stored in countries other than your own, including the United States. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy and applicable data protection laws.

11. Children's Privacy

Context AI is not intended for children under 13 (or 16 in some jurisdictions like the EEA). We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete such information.

12. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending you an email notification (for material changes)
• Updating the "Last Updated" date at the top of this policy

13. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect and how it's used
• Right to delete personal information (with certain exceptions)
• Right to opt-out of the sale of personal information (we don't sell data)
• Right to non-discrimination for exercising your privacy rights

14. European Privacy Rights

If you are in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

• Legal basis for processing your data as outlined above
• Right to object to certain types of processing
• Right to restrict processing in certain circumstances
• Right to lodge a complaint with your local data protection authority

15. Limitation of Liability

PRIVACY LIABILITY LIMITATION: SOUL AI LLC SHALL NOT BE LIABLE FOR ANY DAMAGES, LOSSES, OR HARM ARISING FROM:

• Unauthorized access to or disclosure of personal conversation data
• Data breaches or security incidents involving sensitive personal information
• Loss or corruption of conversation data or extracted memories
• AI processing errors, misinterpretations, or inaccurate memory extraction
• MCP integration data sharing or third-party application access
• Incomplete or incorrect analysis of personal conversation data
• Privacy implications of AI-generated insights or recommendations

MAXIMUM LIABILITY: NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, SOUL AI LLC'S LIABILITY TO YOU FOR ANY PRIVACY-RELATED CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO US DURING THE SIX (6) MONTH PERIOD PRIOR TO ANY CAUSE OF ACTION ARISING.

16. Contact Information